Password Recovery APP
Introduction
The password recovery application replaces the Blackboard Learn password recovery form, offering a clearer and more intuitive password recovery option for users. It is designed to seamlessly integrate with the password recovery process in Blackboard Learn, avoiding duplications and confusion for end users.
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Password Change Process
The password change process begins from the Blackboard Learn login screen, specifically by clicking on the password recovery link "Forgot password?"
Once the user accesses the form, they must enter their username and email address and click on the "Recover Password" button, after which data validation will take place.
In the screenshots of this documentation, the label indicates "DNI/NIF/NIE" as this field is customizable according to the client's needs.
If the data entered does not match the data present in Blackboard Learn, an error message will be displayed to the user, and the password recovery process will be interrupted.
If the data is correct, a confirmation message will appear, indicating to the user that an email has been sent to their email address.
The email received by the user includes a password recovery link, and optionally, a link to customer support can be included.
After clicking the password recovery link in the email, the user is redirected to a form where they must enter their new password. This form includes information about the organization's password policy (length, uppercase letters, special characters...).
This information about the institution's password policy should be identical to the configuration in Blackboard Learn and updated accordingly.
The fields for entering the password also have an icon to toggle between showing the password or showing asterisks. If the passwords entered do not match, the user receives an error message and is not allowed to proceed with the process.
Once the password has been successfully modified, a confirmation message is displayed to the user.
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